How Upwave Helped LZK Increase Efficiency, Improve Communication and Reduce Workload Stress

LZK Computer Graphics had tried lots of different tools to manage their complex processes and improve internal communication, but never found anything that their employees actually wanted to use – until they tried Upwave.

Visual Communication is Key

LZK Computação Gráfica is located in Porto Alegre, in the state of Rio Grande do Sul, Brazil. The company specializes in computer graphics services for architects, designers, marketing companies, construction companies, and contractors. Their work ethos is based on the ongoing commitment to the team, reinforced by the services offered to their customers.

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Developing an Effective Process for Everyone was Challenging

“Employees need to have access to the context and requirements of all projects with just one click. We have to be dynamic, move on from the last delivery and prepare ourselves for the next one. “ – Nereu Bavaresco Feizke, CEO, LZK Computação Gráfica

The challenges that LZK faced as a company ultimately came down to issues with communication. The company could not find a suitable solution, despite several attempts by employees to adapt processes.

As company processes are complex, a lot of planning was required for each stage to be adequately implemented. Every project that LZK takes on entails a lengthy process that requires a huge deal of organization. Therefore, a clear and transparent communication method was paramount.

In order to meet deadlines, it was essential that the entire team remained focused throughout all of the stages of the process. The team needed to ensure that they avoided duplicate tasks so that they could work efficiently and deliver quality on time .

Upwave Became the Solution

Being at the forefront of technology is the best way to grow for LZK. That’s why the company is always looking for solutions that fit their needs while offering a clear and adequate layout for the user. Internally, the project managers usually work with online applications to monitor what is being done and ensure that the deadline is on target.

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Nereu Bavaresco Feizke, CEO of LZK, believes that a management system should provide users with a fast and objective view of the ongoing project. Upwave is always available and constantly updated on all screens and keeps teams informed in real time, either by email or push notifications.

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“Upwave is easy to use, intuitive, and clear. It connects employees and teams with their projects in a simple way.”, Feizke says.

Being able to oversee work in real time and using the communication offered by the tool allow each department to better focus on their daily activities. It’s extremely important that each stage is monitored. When a project comes to an end, it needs to be archived so that employees can perform a review analysis of the process, identifying what went well and what positive aspects they could apply to future projects.

Boosted Productivity and Improved Work Environment

With the deployment of Upwave, changes and results were spotted right away. The work produced by the team was aligned, connected, and followed clear instructions.

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“We’ve achieved several impressive goals. Client projects with tight schedules and a high demand on our products were resolved with Upwave. We managed to dramatically reduce delays in the delivery process, hurdles that caused stress, and we increased the quality of the product and the overall business environment.” – Nereu Bavaresco Feizke, CEO

Now, daily activities and demands are more visible. Every player on the team can follow and identify in real time the tasks performed by everybody else, which creates a commitment to increase production and generates more excitement.

“Upwave’s interface and ease of use drove our production and boosted our productivity.”, Feizke says. Having a good way to communicate was an important factor in improving results. With Upwave, identifying pending tasks and the responsibilities of each project is much easier, and everything is instantly updated.

Employees no longer waste time asking questions like “what do I have to do today?” because all new projects are uploaded to Upwave and once the customer’s approval is received, work can begin. Knowing how to assign responsibilities within the teams that are going to work in the project is done! Everyone is already connected and ready to work.

 

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